A Special Visit to the Online Mattresses and Bed Site

Mattress Sales uk, wants you to feel confident that we will be here to assist you in all your Mattress and Bed Sales needs.

If you have any issues at all please call or email us immediately. As we continue to do business we will do our very best to help you quickly and efficiently.

We will work hard to resolve the issue and quickly obtain a replacement for your damaged part.

Further, if your product or mattress is damaged from shipping, immediately take a photograph of the damaged packaging and product itself  BEFORE you unwrap it.

ALSO, please  make sure you mark any damages any frieght receipt before taking possession, if possible.

Document the type, extent and location(s) of any damage(s). E-mail, fax us, or mail us the pictures and a statement including the following:

Your full name, mailing address, telephone number, email address, username, purchase date and order number along with a written statement about the condition of the items you received.

State whether or not you believe any damages happened as a result of shipping. We reserve the right to remove Items that are incorrectly displaying to the end user, and refund accordingly,Remember, we want to hear from you as early as possible so that we can help you resolve any issue quickly.

Mattress Sales earned your business, now let us earn your confidence for a lifetime by exceeding your expectations in this matter.

Thank you in advance for your patience and understanding.

Beds, single, double and children’s beds,

The Terms and Conditions set out below apply to any contract or order accepted for the supply of beds, mattresses, bedding, furnishings and furniture. Any variation binding on the Company must be in writing and signed by a Director on behalf of the Company. In these Terms and Conditions the “Company” means Mattress-sales.co.uk

By accessing www.mattress-sales.co.uk and or/ placing an order you accept to be bound by all of the Terms and Conditions stated within the website. Your statutory rights as a consumer are not affected.

The Company reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future reference.

If you require clarification of any of our Terms and Conditions of sale please do not hesitate to contact us either by phone or email prior to placing an order. All our contact details can be found on our “Contact Us” page.

1. ORDERING PRODUCTS



1. Creating the Contract

1.1 You place an order on the website by selecting an item and following the instructions. You will have an opportunity to check and correct any input error in your order up until you submit the order.

1.2 After you have submitted your order you will receive an order acknowledgement e-mail from us. This e-mail is an acknowledgement of order and not acceptance of your order. Please ensure you input a valid email address when inputting your order details.

1.3 When you are pay by credit card, we will authorise your debit or credit card payment at the time of order. If you are paying by cheque, we will deposit your cheque on the first working day after we receive it. All cheques must clear before any gods are dispatched by the Company.

1.4 Once payment has been authorised, or cleared, and we have confirmed the stock position, we will arrange for the delivery of the goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail which contains the details of how your goods will be delivered to you.

1.5 We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details. Any monies taken will be fully refunded by the means it was paid should we decline an order. Please allow 5 working days for refunds to clear.

1.6 The details of your contract are securely held on file by us. Should you want any information regarding your order you may contact us using the email or telephone number found on our “Contact Us” page.

2. PAYMENT POLICY

2.1 All payments must be in full prior to an order is accepted by the Company. We do not take part deposits on orders, regardless of delivery times.

2.2 If you have chosen to pay by card, once your order is received we will process the payment for your order by way of the credit or debit card details you have provided via our secure card processor, Protx. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be processed through your chosen credit or debit card used for the payment of the order. Please allow 5 working days for refunds to reach your bank account.

2.3 If you have chosen to pay by cheque, full payment must be received before an order is accepted. Should you wish to pay by cheque, please contact us first to gain address details for sending payment to. Once the cheque has been cleared for payment, we will begin processing your order. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be made by cheque from us to you.

2.4 We will advise you if your payment details cannot be authorized for any reason or if your cheque has failed to clear. We may then invite you to pay by another method.

2.5 All prices and charges on this website are quoted in UK pounds. The price you pay for your order is that price which is displayed on the website. All prices include VAT. Delivery charges apply to certain products and certain geographical areas as specified and are calculated as part of the checkout process. If we find an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.

3. SECURITY

3.1 All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to it being transferred to the bank for authorisation. We use Protx for all card payment transactions.

3.2 As an additional security means, no credit or debit card details submitted online are stored directly by us once your order has been processed.

Lead Times For non stock and next day delivery items the following lead times should be allowed for:

www.mattress-sales.co.uk